Refund Policy
Thank you for choosing Crust & Craft Pizzeria for your meal. Our team at Crust & Craft Pizzeria works tirelessly to deliver fresh, delicious pizza to your doorstep. If, for any reason, our products did not meet your expectations, we are here to help. Below are the details of our Refund Policy.
Order Cancellation
If you need to cancel your order, please do so within 5 minutes of placing your order by contacting us at +39 06 1234 5678. Orders canceled after 5 minutes may be subject to a cancellation fee, as our chefs may have already started preparing your meal.
Incorrect or Incomplete Orders
In the event that you receive an incorrect order, or if an item is missing from your order, please contact us immediately at +39 06 1234 5678 so we can rectify the issue. You may be offered a full refund, a partial refund, or perhaps a re-delivery of the missing or incorrect item(s).
Quality Concerns
At Crust & Craft Pizzeria, we take pride in the quality of our food. If you're dissatisfied with the meal you received due to quality concerns such as undercooked dough, lack of freshness, or any inconsistencies with what you expected, please contact us within 2 hours of receiving your order. Depending on the situation, we may offer a replacement, credit, or refund to your original payment method.
Refund Processing
Once approved, refunds will be processed to your original payment method. Please note that, depending on your financial institution, it may take anywhere from 5-10 business days for the refund to appear in your account. In the case of credit, we will apply it to your account immediately for use on your next order.
Non-Refundable Items
Please note that we do not provide refunds for change of mind. Custom orders that are made to your specific requirements are also non-refundable, unless there are quality issues as mentioned above.
Contact Information
If you wish to request a refund, report a problem, or have any questions regarding our Refund Policy, please contact us at:
- Phone: +39 06 1234 5678
- Visit us at: cloudatlasroom.sbs
- Address: Via Margherita 53, Rome, 00187, Italy
Policy Updates
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Last updated: March 1, 2023